EXECUTIVE SUMMARY
A year ago, given the need to find a new source of income, the idea to
startan enterprise that would take quality bakery and pastry products at an
accessible price for customers was generated.
This is how Santo Pan was
born in 2020 when Marta and Ademar's family decided to open a store located in
La Uruca, Costa Rica.
The creation of small and
medium-sized companies in Costa Rica has been increasing little by little in
recent years, thereby increasing Santo Pan direct and indirect competition,
which is why it is important for the company to have a clear plan for project
management and its different areas (knowledge areas) in order to easily detect
improvements that can be made to make the business more efficient, reduce possible
risks, among others.
Costa Rica is a country susceptible to change in any of its approaches due
to its development condition. For this reason, companies are not exempt from
suffering consequences, which is why the better the investigation and
prevention is, the lower the risk and its repercussions are.
The final graduation project general objective was the development of a Project
Management Plan for Santo Pan Bakery in order to manage the opening of a new
store based in Costa Rica.
The specific objectives were to develop the Project Charter in order to
combine and coordinate the project activities, to create the Project Scope
Management to ensure all work required is included in the project, to define the
Schedule Management Plan to manage the timely completion of the project, to create
a Cost Management Plan to ensure the project is within the budget, to generate
a Quality Management Plan to incorporate the quality policy to ensure stakeholders’
expectations, to create a Resource Management Plan to identify, acquire, and
manage all resources needed in order to successfully complete the project, to
develop a Communication Management Plan to ensure transparency and efficiency
during the process, to develop a Risk Management Plan that outlines the project
risk management approach from identifying to categorizing and effectively responding
to project risks, to generate a Procurement Management Plan to handle the
purchase of materials or acquisition of services or results needed for the
project, and to create a Stakeholder
Management Plan that ensures the proper identification and categorization of
stakeholders with appropriate engagement strategies throughout the project.
The methodology used for the project used primary and secondary sources, which
were interviews, The PMBOK Guide and Internet research. Santo Pan Bakery Project
Management Plan provided a documented, organized, and clear methodology for a
new small business in Costa Rica, highlighting that any small, medium, or big
project should be managed with the same level of importance.
The results of the Project Management Plan showed the importance of planning
every area involved in a project. The Project Charter provided an overview of
the project and let the definition of the Scope Management Plan establish the activities
required to achieve the results by three levels. Once identified, a Schedule Management
Plan was developed to provide guidance on the baseline vs the actual project
status; those activities had a cost, which is the reason why a Cost
Management Plan was created in order to ensure the project was within the
budget. Quality is key on a business focused on gastronomy as Santo Pan ;
that’s why a Quality Management Plan that integrates different quality areas as
cleaning, supplies, human resources, among others was generated to ensure the
expectations.
Resources make the difference in a successful project. A Resource
Management Plan was created in order to identify the staff needed to complete
the tasks and goals; it included the documentation of staff acquisition,
training, and recognition and a reward system.
When managing people, communication is a pillar; a Communication Management
Plan was developed focused on both internal and external approaches. Risk
mitigation is key to every project.
A Risk Management Plan was developed; it includes the identification of
potential risks as well as its response plan.
Santo Pan has several products acquired through suppliers for which a
Procurement Management Plan was generated where the due process ofacquisition
of goods or services was documented and the final section was the management of
stakeholders, for which a Stakeholder Management Plan was created to identify
them, set responsibilities, and understand their level on impact and interest
on the project
The Santo Pan Project Management Plan conclusion is holistic; it integrates
different areas as one. In the first place, mapping risks allows to be better
prepared but not risk-free, in order for a proper documentation of processes
and excellent resource management (staff, budget, supplies, etc.) to take great
relevance in the process of any Project Management Plan.
In addition, if due controls of those efforts are not carried out with
clear communication between stakeholders, the result will not be as expected.
To define this result, clear roles and responsibilities must be established, as
well as a realistic schedule that shows the status of the project, so that, as
with the controls, it is easy to identify anomalies.
It is recommended that Santo Pan follow the control procedures, don’tassume
the project is risk free, invest in their employees and their growth, maintain an
open communication with the stakeholders in order make them feel involved in the
project, and consider having a time budget buffer in case of changes.
No project is 100% risk-free. During this year, companies worldwide face
the problem of the COVID-19 pandemic, which, no doubt, none of them expected.
This is why a company must carry out a Project Management Plan to prepare
in the best way for new challenges or even decide if it’s not the best moment
to invest.
Descargar Aquí :
https://www.uci.ac.cr/Biblioteca/Tesis/PFGMAP2084.pdf
Estudiante: Mónica Morales Calvo
Fecha: setiembre 2020
Tutor: Fabio Muñoz Jiménez
Lector1:Sophia Crawford
Lector2:Paula Villalta
