EXECUTIVE SUMMARY (ABSTRACT)
The pressure and the demands on the healthcare sector is increasing around the world. It is vital for organizations and companies that are providing services, and products in the health industry to define, design, implement, and maintain effective strategies to achieve high quality standards of the business processes, generally related to project management. The company in study, Centre Hospitalier Saint Camille (CHSC), is a hospital that has been serving the underprivileged community- in the City of Croix-Des-Bouquets, Haiti for over 13 years.
For many years CHSChas been assisting children and young adults in need of medical treatment and has provided life-saving surgeries in Haiti. As the organization has been serving a community in need with a very low purchasing power foreign partners, from Italy and a few donors, fund projects that help to decrease the price of the basic health care services for the patients. The CHSC has designed and implemented different on-going projects that, sometimes, have run simultaneously in order to satisfy its patients, customers, and remain competitive in the area.
Currently, the organization has a weakness in the standardization of the business process and excellent delivery of projects. In order toimprove the ability of the staff to plan projects with accuracy and methodology, manage the staff to meet the cost, schedule, and quality goals, the organization is in need of a project delivery office, a project support office or a central project office. Which will align every single project with the strategic intention and direction of the organization,through standardization and an integrated management system. The general objective of the final graduation project was to develop a PMO proposal for Centre Hospitalier St-Camille, to optimize and standardize the project results implemented by CHSC. The specific objectives were to: assess the organization maturity, in order to; evaluate the project management skills, needs of quality, and compliance requirements,analyzing and comparing, different types of
PMOs, in order to determine the most appropriate one based on the context of the organisation, and to determine the location of the PMO in the organizational hierarchy, its mission, roles, and responsibilities within CHSC. The methodology for this final graduation project was descriptive. To gather data, interview with key stakeholders, two questionnaires,a LEAN six Sigma and a P3M3, were used to assess the maturity of the organization, its environment. The methodological solution was performed to identify strategies, tactics and business process for project deliveries; and to develop an effective PMO that allows efficient project deliveries.
The maturity assessment results showed that the studied organization, CHSC, has both weaknesses and strengths in areas related to project management. These are: leadership alignment, very limited training for employees, and poor experience regarding LEAN approach. As the three basic types of PMO were analysed with the stakeholders, it was concluded that an hybrid PMO approach (Controlling and Directive) should streamline project value creation, foster best project practice management, and contribute to sustainable project outcomes.
The conclusion of the main main objective of this thesis is that CHSC is in need of a PMO that should be well implemented to support portfolio management, programme, and projects. And based on the results of this research, it was recommended that: Frequent maturity model assessment to evaluate the weaknesses, strengths of the project and business practices of CHSC. Based on the maturity assessment results, corrective or preventive measures should be taken to allow the organization or the PMO to rethink itself. It was also recommended that the corporate decision makers, the senior managers should get key stakeholders involved in the whole process of decision making-as to when and how the PMO should prioritize a project over another and to encourage creativity with respect to strategic business direction of the CSHC.
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http://www.uci.ac.cr/Biblioteca/Tesis/PFGMAP1844.pdf
Resumenes Ejecutivos de las nuevas tesis desarrolladas para el programa de Maestría en Administración de Proyectos en la Universidad para la Cooperación Internacional. La cual contempla todos los estandares del PMI.
